• Curating good emails in relatico

  Curating good emails in relatico So that you can communicate with business partners (contacts), i.e. suppliers, customers via relatico, create them as contacts in relatico. More about contacts here ... If you do not yet have the e-mail address of a business partner (suppliers / customers / traders / manufacturers), you can still create the contact with a placeholder at any time and enter the real e-mail address later. However, as longFew readers

• Communication functionality

  With the comprehensive communication functionality in relatico, you can now take even more control over your conversations with business partners all in one place. You can access this new functionality under Communication sidebar item in your account. There you will see: Received messages Sent messages Attachments Automated Emails Scheduled Emails Bin Below you will find details regarding each of these pages. frame (https://fast.wistia.net/embFew readers

• Message types in relatico

  You can send these types of messages via relatico: Simple message (without file request) Message with file requestFew readers

• Message templates

  How to use message templates You should create text templates that you can then easily include in your relatico messages For repeating messages To save links to template folders To save your email signature Click ++ Send a Message ++ The ++ Send Message ++ window opens Enter the text of your template in the message window. Below you see a button ++ Templates ++. Click on it. Click ++ Save as template ++ AnothFew readers

• Requesting files from suppliers via message

  Click this button Select the contact you want to write to. You can add an individual message with your contact details to the recipient, but you don't have to. You can use text templates. Turn on ++ RequestFew readers

• Tracking message exchanges

  Go to your contact list https://app.relatico.com/contacts Open any contact With each contact you will find these two tabs ++ Messages ++ and ++ Automated Emails ++ ++ Messages ++ shows the inquiries you sent to the suppliers via relatico and the replies of the suppliers to these messages. ++ Automated E-Mails ++ shows the messages that were sent to the respective contact because one or more files have expired as well as the replies of the suppliers to these messages.Few readers

• Why didn't my message arrive?

  If an email cannot be delivered, even after repeated attempts, this could be due to the following reasons: You have a typo in the email address - this is a very common reason. The contact person of the business partner has left the company and the email address has been deleted. Your contact person's mailbox is full. The recipient's mail server is not online and therefore cannot accept emails. The recipient's mail server is set incorrectly and cannot accept emails. In some cases relaFew readers

• How to check if your message arrived

  If you manually send a message or relatico sends a message because a file has reached the expiry date according to your settings, an email is sent to the stored contact. If this email arrives error-free, it is displayed in the contact list and in each individual contact by a green symbol. If neither you nor relatico have ever written to this address, you will see a gray icon: (https://storage.crFew readers