If you manually send a message or relatico sends a message because a file has reached the expiry date according to your settings, an email is sent to the stored contact.

If this email arrives error-free, it is displayed in the contact list and in each individual contact by a green symbol.



If neither you nor relatico have ever written to this address, you will see a gray icon:



If there are errors, you will see a red symbol:



In this case, you should use a different email address to contact your business partner.

In cases where the technical status of the email is (still) unclear, relatico will show you a yellow icon:



Yellow is just a transition state. Usually the state always changes to red or green after a while. This is because of how emails work on a technical level.

Note: relatico always only shows the status of the last email address used. This means that past messages to other email addresses for the same contact are not displayed or monitored.
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